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Return Policy:

Aresco Inc. OFFERS A THIRTY (30) DAY RETURN POLICY. Aresco Inc. reserves the right to deny returns. Also, under certain circumstances there may be restocking fees ranging from 10% to 50% placed on Orders.  The percentage variable is based on the manfacturer.  Special Order / Custom Items may not be returned.  It is our policy to require RMA's for any returns.

Return Material Authorization (RMA) Requirements:

RMA's will be issued after talking with a Aresco Inc. authorized representative. Please call Customer Service at 516-433-7440 and have the invoice and part number in question available when you call. Once a RMA is issued, you have 15 days to return all items listed on the RMA; and only items that are listed on the RMA will be credited. All returns, other than defective product, must be unopened, in original packaging and in resell-able condition. Credit will be issued after the receipt and inspection of all items listed on the RMA.

Freight Damage:

We will make every attempt to use packaging that will protect our products; however, it is your responsibility to inspect incoming shipments in the unlikely event that it arrives damaged. If the product is damaged in shipment, you will need to make a claim with the responsible shipper or refuse shipment. If you suspect concealed damage, open immediately in the presence of the driver and note damage on the waybill. If you later discover concealed damage you have 15 days to notify the carrier to make a claim.



Errors in shipment:

If you have received a miss-shipment due to a Aresco Inc. error, you have 15 days to make a claim. Please see the RMA requirements.



Defective Merchandise:

We require notification of any defective items within 30 days of receipt. We may require that you consult with our technical support department to verify whether or not a product is defective. The product(s) may either be exchanged or Customer's account may be credited through the same method of payment used for the original Order. Please see RMA requirements.

 

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